Returns & Refunds

At Light Your Soul, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our Returns & Refunds Policy to understand your options.

1. Return Eligibility

  • Items must be returned within 30 days of the delivery date.
  • Products must be unused, undamaged, and in their original packaging.
  • Proof of purchase (order confirmation or receipt) is required for all returns.

2. Non-Returnable Items

The following items are not eligible for returns:

  • Sale items or discounted products.
  • Custom or personalized orders.
  • Used or damaged items.

3. How to Initiate a Return

  1. Contact us at info@lightyoursoul.com with your order number and reason for the return.
  2. Our team will provide you with instructions and a return shipping address.
  3. Package the item securely to prevent damage during transit.
  4. Ship the item using a trackable shipping service at your expense.

4. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7–10 business days to your original payment method.
  • Shipping fees are non-refundable unless the return is due to our error (e.g., defective or incorrect item).

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at info@lightyoursoul.com for assistance.

6. Damaged or Defective Items

  • If your order arrives damaged or defective, please contact us within 7 days of delivery.
  • Provide a description of the issue and include photos of the damaged product and packaging.
  • We will arrange a replacement or refund, including covering return shipping costs for defective items.

7. Late or Missing Refunds

  • If you have not received your refund after 10 business days, please check with your bank or credit card provider. Processing times may vary.
  • If you still have not received your refund, contact us at info@lightyoursoul.com for further assistance.

8. Contact Us

For any questions or concerns about returns or refunds, please reach out to us:

Light Your Soul
Email: info@lightyoursoul.com
Country: USA

We are committed to ensuring a positive shopping experience and appreciate your understanding of our policy.